Covid-19 Important Information
Millionaire Beauty are currently fully operational under the rules, regulations and advice from the government during the Covid-19 pandemic.
We are aiming to dispatch parcels as quickly as possible to meet our outlined delivery terms, however there may be a slight delay. Regulations and circumstances are changing at an extremely fast pace, and we must take all precautions necessary to ensure the safety of our fulfilment staff.
Royal Mail handle all our deliveries on a 'Tracked and Signed For' basis. Royal Mail work on a contactless basis, and there will sign for your parcel on your behalf.
In most cases this will involve your delivery person knocking on your door, placing your parcel outside, moving away and waiting for you to acknowledge receipt of the parcel. They will then sign on your behalf. These methods may differ in the event on bad weather, for example.
This is the safest way for you to receive your parcel.
Due to COVID-19 and the health risks associated with returning packages and products, we are currently taking returns on a case-by-case basis.
If you want to return an item, please email firstname.lastname@example.org with your reasons for returning and the full product condition and we will update you as soon as possible. Some returns may be refused if we deem them to be a health risk.
14-day returns policy
Our usual returns policy is 14 days. If more than 14 days have passed since you bought a Millionaire Beauty product, we can’t offer you a refund or exchange.
Our returns address is:
E-Warehousing, Common Lane Industrial Estate, Kenilworth, Warwickshire CV8 2EL.
We can only offer you a refund or exchange if the product you’re returning is unused, in the original packaging and in the same condition you received it. If the item is opened or damaged in any way that is not due to our error, then we can’t offer you a refund or exchange.
Proof of purchase
We will need to see a receipt or other proof of purchase, such as a confirmation email or a bank statement.
We can only offer refunds on items sold at their full price. If a sale item is defective or damaged due to our error, we will exchange it for the same product, or an item of the same value.
Refund or exchange
When we have received and checked the condition of your return, we will send you an email to tell you that it has been received and to let you know if we can issue a refund or exchange it for an item of the same value.
If we agree to refund the item, this will be done automatically and a credit will be made to your original payment method. You will usually receive the money within five days, but there may be extra processing time required by your bank or credit card.
We will replace an item if it is defective or damaged due to our error. Email us at email@example.com to tell us why you’re returning it and then send it by post to our returns address.
Late or missing refunds
If you haven’t received a refund after 14 days, please check your bank account or credit card again.
If the payment isn’t showing, in the first instance, contact your bank or credit card provider – they should be able to tell you if it is pending.
If you have checked, then email us at firstname.lastname@example.org and we will do our best to help.
You are responsible for paying the postage costs when returning an item. Postage costs are non-refundable.
As rules and regulations change, this page will be updated, so please do keep checking back.
Thank you for your patients and understanding during these times, and most importantly, be safe.